Frequently Asked Questions

1.       How much is delivery?

Our standard delivery for mainland UK is £6 per delivery address. For the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands (click here for a complete list of postcodes affected) delivery charge is £14 per delivery address.

2.       How long does delivery take?

We will deliver your order within two working days for mainland UK, although please allow up to six working days. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands (click here for a complete list of postcodes affected) can take an extra few days. If there is a problem with your delivery we will contact you.

3.       What if I am not in when the delivery is attempted?

Deliveries will usually be made Monday to Friday between 9am and 6pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

4.       I can't decide what to buy....

Why not contact us for assistance. 

5.       How do I register as a member and is there any commitment to buy from you?

There is no commitment to buy from us and membership is free. To become a member of the RFU Wine Club register using the icon in the top right hand corner of the page. 

6.       Is membership free?

Membership is free. You only pay for what you buy.

7.   Can I send a personalised message?

Yes you can. You will be asked in the basket if you wish to gift wrap your order; this costs £1.20 per bottle and includes the option to add a personalised message. 

8.   Can I collect from your Twickenham office?

No, we do not stock our wines on site.

9.   I have forgotten my password...

Don’t worry; you can rest your password at the login stage. Enter your e-mail address and click the ‘Reset Password’ icon and we will send you a new one. 

10. Need to get in touch?

If you have any questions or need assistance in placing an order online, simply give us a call:

To place an order, call 0208 622 4503

They're available from:

9.00am to 6.00pm Monday to Friday

OR You can email us at: help@rfuwineclub.com

And if you need to write to us then the following address is the one to use:

For all other queries including non-delivery and cancellation please refer to our terms and conditions.